ceo bat's Privacy Policy

This Privacy Policy ("Policy") applies to all users of the ceo bat platform. When you open an account on ceo bat, use our services, or access our website, you agree to abide by the terms of this Policy. ceo bat places the highest importance on user privacy and follows best practices in data protection. This Policy is supplementary to our Terms and Conditions, and you are encouraged to read both documents together.

If you have any difficulty understanding this Policy or have questions about it, please contact our support team — they are available in both Bengali and English, 24 hours a day, seven days a week.

1. Scope of Data Collection

ceo bat collects certain information from users in order to provide its services. This information is collected solely for account management, service improvement, and meeting legal obligations.

1.1 Information You Provide Directly

When you register on ceo bat or update your account, we may collect the following information from you:

• Full name and date of birth (for age verification — to confirm the 21+ age requirement)
• Mobile number and email address
• National ID card or passport details (for KYC verification)
• Bank account or mobile banking number (bKash, Nagad, Rocket, Upay — for deposits and withdrawals)
• Password created by the user

1.2 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

• IP address and device type
• Browser version and operating system
• Login time, page visit history, and activity logs
• Data obtained from cookies and similar tracking technologies

1.3 Transaction-Related Information

All transaction data related to deposits, withdrawals, and betting activity is stored in our system. This includes transaction amount, date, method, and status.

2. Purpose of Data Use

ceo bat uses collected information only for specific and legitimate purposes. We never use your information for excessive or unrelated purposes.

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To process deposits, withdrawals, bonuses, and gaming activity.
• Customer Support: To respond to your complaints or questions.
• Security: To prevent fraud, money laundering, and unauthorised access.
• Age Verification: To ensure services are available only to users aged 21 and above.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Marketing Communications: To inform you of relevant offers and updates, subject to your consent.

3. Data Security Methods

ceo bat has put in place industry-standard technical and administrative measures to protect your information. Our security framework is reviewed and updated regularly.

3.1 Technical Security

• All data transfers are secured using SSL (Secure Socket Layer) encryption.
• User passwords are stored in encrypted form — never in plain text.
• OTP verification and account alerts are active for suspicious logins or transactions.
• Servers are kept secure through firewalls and regular security audits.

3.2 Administrative Security

• Only authorised staff may access user information.
• All staff operate under strict confidentiality agreements.
• Internal data access is audited regularly.

4. Sharing Information with Third Parties

ceo bat never sells your personal information to third parties. However, limited information may be shared in certain specific circumstances:

4.1 Payment Processing

Necessary transaction information is shared with payment partners such as bKash, Nagad, Rocket, Upay, and bank transfers to complete deposits and withdrawals. This information is used solely for the purpose of completing transactions.

4.2 Technology and Service Partners

Our gaming software providers and technology partners may access a limited amount of data to operate services. All partners are required to comply with confidentiality terms.

4.3 Legal Obligations

ceo bat may be required to provide necessary information in response to a legal order, court directive, or a valid request from a regulatory authority. In such cases, only the specified information is disclosed.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the ceo bat website. These help improve your browsing experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and operate the core functions of the platform.
• Analytical Cookies: Used to understand which pages users visit most.
• Functional Cookies: To remember your preferences such as language and other settings.

5.2 Cookie Controls

You can control or disable cookies from your browser settings. Please note that disabling cookies may limit some features of the platform.

6. Data Retention Period

ceo bat retains user information only for as long as necessary. All relevant data is kept while an account remains active. After an account is closed, certain information may still be retained for the applicable period to meet legal obligations.

After the set period, data is securely deleted or anonymised so that it can no longer be identified.

7. User Rights

Every registered user of ceo bat holds certain rights regarding their personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though legal obligations may mean not all data can be removed.
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Right to Data Portability: You may request your information in a structured format.

To exercise these rights, contact our support team via live chat or email. We will process your request as quickly as possible.

8. Protection of Minors

All services on ceo bat are intended only for persons aged 21 or above. We do not knowingly collect information from any minor. If it comes to our attention that a minor has registered on our platform, we will immediately close that account and take steps to delete the associated information.

We encourage parents to monitor their children's online activity. For more information on responsible gaming, please read our Responsible Gaming Guidelines.

9. Third-Party Links and Services

The ceo bat platform may at times connect to third-party payment gateways or gaming software services. These services have their own privacy policies and are operated under their own responsibility. ceo bat is not responsible for the privacy practices of these third parties, and users are advised to read the relevant policies before using those services.

10. Policy Changes and Updates

ceo bat reserves the right to change or update this Privacy Policy at any time. For significant changes, we will endeavour to notify registered users by email or through the platform. However, it is your responsibility to visit this page regularly to stay up to date with the latest policy.

Continued use of the platform after a revised policy is published will be taken as your agreement to the new policy. If any conflict arises between this Policy and our other terms, please refer to the FAQ section or contact support directly.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights regarding your information, please contact us through the following:

• Live Chat: Available 24/7, directly on the website
• Email: [email protected]

Our support team is able to handle your requests in both Bengali and English and is committed to responding as quickly as possible.